CUSTOMER SERVICE OFFICER (IFS/ 5/ 5059 - 5065)

Job Title: CUSTOMER SERVICE OFFICER (IFS/ 5/ 5059 - 5065)
Position: CUSTOMER SERVICE DESK OFFICER
Job Description: * Perform administrative duties, such as data entry into the maintenance management system, handling emails, faxes, etc * Received cases from FMMs and create case Notifications in ILMS * Submit Daily Findings for different sites and retrieve notification report summary on both daily and weekly basis. * Check and amend FSOR errors for HTX/NCS uploads. * Assist FMMs from different sites in installing and updating required ILMS apps from Software Centre. * Follow up with ITLOs from different sites on SOE or ILMS account creation from FMMs (when needed). * Coordinating with HTX/NCS to resolve system issues pertaining to the existing iLMS Solution. * Any other ad-hoc assignments assigned by the Management.
Job Qualification: minimum GCE “O” Level or any ITE qualification with at least two years of relevant working experiences in any customer service industries and with data experience in SAP or excel.
Note:
Employment Type: Full Time
Education Level: SECONDARY
Date To Post: 27/05/2024