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Job Description:
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- Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests
- Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP)
- Identifies and executes appropriate solutions to address customer queries, feedback and requests
- Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards
- Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system
- Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices
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