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Job Title:
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CONTROL CENTRE CONTROLLER (CC/ 6/ 4468)
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Position:
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CONTROL CENTRE CONTROLLER
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Job Description:
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- Check and monitor CCTVs for discrepancies, system issues and incidents.
- Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
- Perform investigations and process refunds for customers.
- Perform administrative tasks related to customers data such as service reports etc.
- Monitor and track manpower deployment for Operations and Technical teams.
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Job Qualification:
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- At least GCE ‘O’ Levels or equivalent.
- At least 2 years of working experience in the customer service or Call Centre roles.
- Excellent customer service and communication skills.
- Proficient in Microsoft Office tools (Excel and Word).
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Note:
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Employment Type:
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Full Time
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Education Level:
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SECONDARY
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Date To Post:
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05/07/2023
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